Privacy policy

1. Introduction

We at Balar Marketing Pvt. Ltd, (“Fybros,” “we,” “us,” “our”) know that our users (“you,” “your”, “users”) care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy applies to the personal data of consumers that is collected or used by Fybros. This applies to all the personal data Fybros collects when you interact with Fybros, such as when you visit our websites, use the products or services offered by Fybros, purchase Fybros products, subscribe to newsletters, or contact customer support, etc. This includes, without limitation, all online and offline collections of all types of personal data. This Privacy Policy describes the types of personal information we collect, how we use it, with whom we share it, and the choices you have regarding your personal information.

2. Why we ask you to share your Personal Data

We ask you to share your personal data with us for purposes including, but not limited to:

Buying Fybros products online.
Activating or registering certain products or enhancing functionality.
Receiving information about Fybros products and services.
Participating in Fybros online communities, including our social media channels/pages and blogs.
Storing your preferences for future interactions and communications from Fybros.
Helping us to develop products and create campaigns that are designed around you, optimize customer services, and continuously improve our websites.
Helping us to improve products and services, and allowing Fybros to keep you informed of, or involve you in testing of, new products and services.
Resolving consumer and/or product issues.
Receiving personalized messages, special offers, and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information we have collected through cookies or similar techniques regarding your use of the Fybros websites/social media/blogs.

We generally process your personal data only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, then the same shall be in compliance with the Information Technology Act and Rules framed, and also additional data protection measures will be implemented if required by law.

3. Type of Personal Data we may collect

When you interact with Fybros websites, its related applications (My Fybros, Fybros Smart Home), purchase a product, or engage with Fybros via our social media pages (e.g., liking us on Facebook), we may request or receive certain data, excluding sensitive personal data as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This data may include:

Your name.
Your email address.
Your telephone number.
Your social media profile.
Your gender.
Your age.
Information about the products you’ve purchased.
Your usage of and activities on our Fybros Pages.
Your interests.
Other information related to your online preferences. .

Also, depending on the choices you have made regarding your settings on various social media sites and your settings on our Fybros Pages, certain personal data may be shared with Fybros about your online activities and social media profiles (e.g., interests, marital status, gender, username, photo, comments you have posted, etc.).

In addition, we may collect personal data via cookies or similar techniques, including, but not limited to:

Your IP address.
Your cookie ID.
Your web browser.
Your location.
The web pages you visit on our websites.

Our advertisements you’ve viewed or clicked through.

4. Different ways we collect your Personal Data

You can share your personal data with Fybros in several ways, including, but not limited to:

Your communications with Fybros. These can be product or service-related and may include the contents of your questions to us or requests you addressed to us.
Communicating with one of our Fybros Customer Care representatives by email or phone or in writing.
Placing an order, registering a product, or filing a complaint against any product
Participating in a promotion, game, or competition.
Participating in a social media activity related to a Fybros promotion (for example clicking like or share).
Asking to receive messages on your mobile phone/device.
Subscribing to a Fybros newsletter.
Sending us a completed reply card, included with your Fybros product.
Voluntarily participating in product testing or surveys.
Social sign-on (using your Facebook or LinkedIn credentials, for example, to create an account or log on).
When using Fybros connected products and/or Apps, you may be asked whether you wish to share data with Fybros (e.g., share your usage data or your location data).
Cookies placed on your computer or mobile device when you visit our websites.
Social Listening: Fybros may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing. Fybros may also obtain your personal data if you are a customer of a Fybros partner. Personal data may also reach us when we purchase another company of which you are a customer, and will ensure that same level as that of the acquired company or required level of data protection measures are being placed. Further, If you do not want Fybros to use your personal data that has not been provided by you, you may let us know at any time by contacting us at customercare@fybros.com; legal@fybros.com.

5. Sharing your Personal Data with others

We may share your personal data with service providers, business partners, and other third parties, in accordance with applicable law. However, no prior permission is required if a request for such information is made by government agencies mandated under law or any other third party by an order under the law. If we are required by law to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data. The agreements with these Business Partners will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded. Fybros will disclose personal data only in conformance with this Privacy Policy and/or when required by law. Fybros may sell a business or a part of a business to another company; such a transfer of ownership could include the transfer of your personal data directly related to that business to the purchasing company, and it shall be the responsibility of the resultant company or acquiring company to maintain data protection as per applicable laws.

6. Your choices

We value your privacy and aim to enhance your experience while respecting your preferences regarding your personal data. To achieve this, your information may be shared within Fybros companies for communication about products, services, or special offers. We provide all our users with the option to request the deletion of a specific account by contacting customer support via email or phone. Following such a request, we delete all such information related to the specific account except those that we are required to retain under any law for the time being in force. And users can opt out of non-essential communications by contracting with us at customercare@fybros.com or?legal@fybros.com.

7. Social Media

When you participate in various social media forums like Facebook, Twitter, Instagram, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s). Fybros is bound by the privacy practices or policies of these third parties, as well as our own Privacy Policy, so we encourage you to read the applicable privacy policy, terms of use, and related information about how your personal data is used in these social media environments. Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the Fybros pages), certain personal data may be shared with Fybros about your online activities and social media profiles (e.g., interests, marital status, gender, username, photo, comments and content you have posted/shared etc.).

8. Linking to other websites

During your online journey across Fybros websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from Fybros, and may have their own privacy policy, statements, or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-Fybros-owned or -managed sites, or the use or privacy practices of those sites.

9. Cloud

Fybros may store your personal data in a cloud. This means that your personal data may be processed on behalf of Fybros by a cloud service provider and could be stored in different locations around the world. Fybros makes use of organizational and contractual measures to protect your personal data and to impose similar, but in no way less restrictive, requirements on our cloud services providers, including requirements that your personal data be processed exclusively for the purposes mentioned above.

10. How we protect your personal data

We recognize and take seriously our responsibility to protect the personal data you entrust to Fybros from loss, misuse, or unauthorized access. Fybros uses a variety of security technologies and organizational procedures to help protect your personal data. For example, we implement access controls, use firewalls, secure servers, and we encrypt certain types of data, such as financial information and other sensitive data.

11. Special information for parents

While Fybros websites are not generally targeted at children under the age of 14, it is Fybros’ policy to comply with the law when it requires parent or guardian permission before children’s information is collected, used or disclosed. Fybros strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we have collected personal data from a person who is under the age of 14, please contact us at customercare@fybros.com legal@fybros.com.

12. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Redressal Officer are provided below.

You are entitled to request via the Grievance Officer: (a) access to and rectification or erasure of Your Personal Information, (b) restriction of processing or to object to processing, as well as (c) to receive the Personal Information in a structured, commonly used and machine-readable format.

In the event that you have a grievance regarding our privacy policy or data usage practices, you may reach out to our Grievance Redressal Officer at the details below:

Grievance Redressal Officer: Rikki Sachdev

Email: legal@fybros.com

Grievance Redressal Officer shall redress the grievances within one month from the date of receipt of the said grievance.

13. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Balar Marketing Private Limited (“Fybros”) 217, Functional Industrial Estate Patpar Ganj Delhi – 110092 India.(customercare@fybros.com legal@fybros.com)

15. Disclaimers: This website/app, along with other e-commerce sites under the "Fybros" brand, is created and managed by Balar Marketing Pvt. Ltd. Please note that all operations are governed by Indian laws, and any legal disputes will be handled by courts in Delhi. We also reserve the right to update the website, terms, conditions, and disclaimers without prior notice.